Soiled Feather Cleaning (we, us, or our) is committed to protecting your privacy. This Privacy Collection
Notice explains how we collect and handle your personal information in accordance with the Privacy Act
1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, store, and manage personal information, contact details, and marketing consent. Our commitment is to keep client and staff data secure while remaining fully compliant with legal standards.

Collection and Storage of Personal Information

We only collect personal information that is strictly necessary to provide our services, manage payroll, or maintain business operations.

• Types of Data: This includes client names, service addresses, billing details, and staff employment records (such as tax file numbers and superannuation details).
• Storage Security: All digital records are stored securely using cloud-based management software with multi-factor authentication (MFA) enabled. Physical documents, if any, are kept in locked filing cabinets accessible only by authorized administrative personnel.
• Data Retention: Information is kept only as long as required to fulfill business operations or meet legal tax and employment record-keeping obligations. When no longer needed, data is permanently deleted or securely shredded.

Contact Information Management

Accurate contact details ensure smooth scheduling, high-quality service, and reliable business communication.

• Usage: Client phone numbers and email addresses are used strictly for booking confirmations, operational updates, invoicing, and service-related inquiries. Emergency contact details for staff are kept strictly confidential and used only in urgent situations.
• Access Control: Access to contact databases is restricted based on roles. Cleaning technicians only receive the specific location and contact details necessary to complete their rostered shifts, while full administrative access is limited to the management team.
• Updates: Clients and staff can update their contact information at any time by reaching out to management.

Marketing Consent and Communication

We value our clients’ time and digital space, ensuring all marketing communication is respectful, transparent, and entirely optional.

• Consent Baseline: We operate on an explicit opt-in basis for promotional materials. Clients will not receive marketing offers unless they have actively checked a consent box during onboarding or booking.
• Value Focus: Marketing content will focus strictly on genuine value, such as time-saving tips, seasonal cleaning advice, or exclusive loyalty discounts.
• The Right to Opt-Out: Every marketing email or text message sent will include a clear, functional “Unsubscribe” link or opt-out instruction. Requests to stop receiving marketing materials will be processed within 48 hours, with no impact on the client’s standard service bookings.

Purpose Of Collection

We collect personal information primarily to provide professional cleaning services to you. This includes:
◉ Providing quotes and processing service bookings.
◉ Communicating with you regarding scheduled cleans or changes to service.
◉ Managing payments, invoicing, and debt recovery.
◉ Responding to inquiries, feedback, or complaints.
◉ Ensuring the safety of our staff when attending your premises.

Types Of Information Collected

The information we collect may include, but is not limited to:
◉ Identity Information: Your full name and preferred title.
◉ Contact Information: Your phone number, email address, and the physical address of the property
to be cleaned.
◉ Property Access Details: Entry instructions, alarm codes, or key locations.
◉ Service Preferences: Specific requirements, presence of pets, or areas of concern within the
property.
◉ Financial Information: Credit card or bank account details for payment processing.

Method Of Collection

We generally collect information directly from you through our website forms, email correspondence,
telephone conversations, or in-person consultations. In some cases, we may collect information from
third parties, such as real estate agents or property managers, if they are booking services on your
behalf.

Consequences If Information Is not Provided

If you do not provide the requested personal information, we may be unable to provide you with an
accurate quote, schedule your cleaning service, or safely access your property.

Disclosure Of Personal Information

We may disclose your information to:
◉ Our employees and subcontractors who require the information to perform the cleaning services.
◉ Third-party service providers who assist our business operations (e.g., payment processors,
scheduling software, and IT support).
◉ Government or regulatory bodies where required by law.
We do not typically disclose personal information to overseas.

Access, Correction & Complaints

Our Privacy Policy contains further information about how you may access and seek correction of the
personal information we hold about you. It also outlines how you may complain about a breach of the
Australian Privacy Principles and how we will deal with such a complaint.

Website Cookies

(If Applicable)

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Contact Us:
For any privacy-related inquiries, please contact our Privacy Officer at:
Email: admin@soiledfeather.com
Phone: 0456707579
Address: Wyena Tasmania, Australia